The following are commonly asked questions by our clients:

Q. Are you available after work hours?

A: We are available every day online. Our transcribers are located in South Africa, other parts of Africa and worldwide so transcripts can be done any time, day or night, in any time zone.

Q. What are the audio/video file formats for which you can provide transcription services?

A: All audio and video formats including: dss, mp3, wav, mov, mp4, aiff, mpeg4, wma, ra, CD, DVD, and more. We recommend recordings though be made in MP3 format where possible.

Q. How do I send my audio/video files?

A: Directly through our web site. Follow the instructions from the "Upload Files" link. It's simpler than you might believe.

Q. I have a problem copying my audio/ video files from my CD/ DVD onto my PC to upload through your web site. Any suggestions?

A: Yes. To avoid the expense of a digitising service, we recommend that you download one of the many free or low-cost "ripping" software. Two sources we can suggest are:

Rip audio files: http://www.imtoo.com/dvd-audio-ripper.html
Rip video files: http://www.imtoo.com/dvd-ripper.html

Video files can be huge, so lowish settings should be used. We would discourage clients from ripping to video in view of the file size but one way to reduce the size of a video file is to upload it to a Youtube account, and then download the resulting flv file.

Q. How will the transcribed audio/video files be sent back to me?

A: After completing the transcription of your audio/video files, we can email the transcript in MS Word to you. We can email the transcript in many other formats on request.

Q. What is your turnaround time for transcription services?

A: You can choose the turnaround time you prefer and according to your budget. Contact one of our Sales representatives for our rates chart today.

Q. Do you follow a quality assurance process?

A: Yes. We do not compromise on quality and employ the highest calibre transcribers internationally. Only 4% of applicants who apply to join our company are eventually considered for employment. All candidates undergo an intensive training process over a 6 month period. In addition, we have a Quality Control process in place to ensure ongoing checks on our transcribers with the work they continue to do.

Q. Do you sign Confidentially Agreements?

A: Yes, we take security, privacy and confidentiality very seriously. If the client requires, we sign a Non Disclosure Agreement (NDA), Service Level Agreement (SLA) or other Confidentiality Agreement (CA) on review.

Q. How much do you charge?

A: We have an upfront fee policy. Please contact us for our rates.

Q. How should I make payments to you?

A: We accept many forms of payment. The various accepted forms of payment are:

Electronic Funds Transfer (EFT)
Paypal
Cheque

EFT is strongly recommended.